Shipping Policy

Free shipping on every order. Shipping is free to every country and region available at checkout.

Processing time: All orders ship within 48 hours of purchase (business days only).

Delivery time: Most orders arrive within 7–12 business days after dispatch. Remote areas and peak seasons can take up to 15 business days. Delivery times are estimates and cannot be guaranteed.

Carriers: We ship with SF Express International and its partner carriers.

Order tracking: After your order is placed, you will receive an order confirmation email. Once your order ships, you will receive a shipping confirmation email with your carrier and tracking number. Please allow 24–48 hours for tracking information to update.

Shipping address: Please check that your shipping address is correct before you pay, as this is the address we will ship to. If you notice a mistake, contact us right away and we will do our best to correct it before your order ships.

Delays: Weather and other events beyond our control may delay processing or delivery. We will process and ship your order as quickly as conditions allow.

Damaged in transit: We take every reasonable precaution to ensure products arrive undamaged. If your package arrives damaged, please contact us at sales@spiezcollection.com within 3 business days of delivery.

Customs and import taxes: International shipping services vary from country to country. To see the services available to you, enter your full address at checkout. Shipping internationally may mean that you are required to pay customs and import taxes. International customers are responsible for customs charges in their own country. For further information, please contact your local customs office.

Contact us
SPIEZ INDUSTRY HK LIMITED
G/F, The Center, 99 Queen's Road Central, Central, Hong Kong
Email: sales@spiezcollection.com